Toni Tipper, Operations Director at National Express Bus, said: “In a recent LRQA safety audit, they stated that the risk profile was an excellent example of continuous improvement and demonstrated the hard work invested in it. Across the business, drivers will now regularly call the Driver Training Officer to discuss their current risk score and highlight areas for improvement.”

Laura Edge, Head of Training, added: “The programme had a clear positive effect on organisational culture, creating an environment where employees are empowered and supported to take ownership of their development and safety, fostering a sense of pride and accountability.”

Congratulations to our drivers, trainers and everyone involved.